Privacy Policy

Effective Date: June 30, 2026

Who We Are

Engineering Optimism Dog Training LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at https://www.engineeringoptimismdogtraining.com, our mobile application, and any related services we provide.

What Personal Data Do We Collect?

We may collect information that you voluntarily provide when you:

Create an account
Book appointments or services
Purchase memberships, classes, or products
Complete forms or questionnaires
Contact us through email, chat, or other messaging features
Participate in our membership communities or educational content

The information we collect may include:

Name
Email address
Mailing address
Phone number
Account login information
Payment information (processed securely through our payment providers)
Appointment and booking history
Communications with us
Forms and questionnaires you choose to submit
Purchase history
Comments, feedback, reviews, and recommendations

We also automatically collect certain technical information, including:

IP address
Device and browser information
Session information
Page response times
Pages visited
Time spent using our website or app
Other analytics used to improve our services

How We Collect Information

We collect information when you:

Visit our website
Use our mobile application
Create an account
Book services
Purchase memberships or products
Contact us
Submit forms
Participate in our online communities or courses

Why We Collect Personal Information

We collect personal and non-personal information to:

Provide and operate our services
Schedule and manage appointments
Process purchases and memberships
Deliver educational content and membership benefits
Respond to questions and provide customer support
Communicate important service updates, announcements, and reminders
Send newsletters or promotional communications (where permitted)
Improve our website, mobile app, and services
Create aggregated statistical information to improve our offerings
Comply with applicable laws and regulations

How We Store, Use, Share, and Protect Information

Our website is hosted on the Wix.com platform. Wix provides the online platform that allows us to offer products and services through our website. Data may be stored through Wix's secure databases and servers protected by industry-standard security measures.

Our mobile application and certain services may also be provided through trusted third-party service providers who assist with appointment scheduling, memberships, communications, payment processing, and customer support. These providers may process information on our behalf only as necessary to provide these services.

Payment information is processed through secure third-party payment providers that comply with applicable PCI-DSS security standards. Engineering Optimism Dog Training does not store complete credit card information.

We do not sell your personal information.

How We Communicate With You

We may contact you by email, telephone, text message, in-app messaging, or postal mail to:

Confirm or manage appointments
Respond to questions
Provide customer support
Share important announcements
Notify you about your account or memberships
Send newsletters or promotional communications (when appropriate)
Conduct surveys or request feedback
Meet legal or contractual obligations

Your Privacy Choices

You may request to access, update, correct, or delete your personal information at any time by contacting us at mallory@engineeringoptimismdogtraining.com.

You may also unsubscribe from promotional emails by using the unsubscribe link included in those communications. Please note that we may still send service-related communications necessary to provide our services.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website, mobile application, and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting unless otherwise stated. If we make material changes, we will update the Effective Date at the top of this policy.

If you have questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, please contact us at:

Engineering Optimism Dog Training LLC

Email: mallory@engineeringoptimismdogtraining.com